Shipping policy

Shipping Policy

Last updated: August 2026

1. Order Processing Time

Orders are processed within 1–2 business days after order confirmation. Orders placed after 5:00 PM local time will be processed the next business day. We do not process or ship orders on weekends or public holidays.

You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Free Shipping

Shipping Method	Cost	Estimated Delivery
Standard Shipping	Calculated at checkout	3–7 business days
Expedited Shipping	Calculated at checkout	1–3 business days
Free Shipping	FREE on orders over $200	3–7 business days

💡 Free Shipping Threshold: Enjoy free standard shipping on all orders over $200. The discount will be automatically applied at checkout.

3. Shipping Destinations

We currently ship to:

Domestic: All 50 U.S. states
International: Canada, United Kingdom, Australia, New Zealand, and select EU countries

For international orders, please note that customs duties, taxes, and import fees are the responsibility of the customer and are not included in the shipping cost.

⚠️ Note: Some oversized items (e.g., large wall tents) may have additional shipping restrictions. We will contact you directly if any issues arise with your order.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package directly through the carrier's website using the provided tracking number.

If you do not receive a tracking number within 3 business days of placing your order, please contact us at fixxkxwpobjvu@hotmail.com.

5. Lost, Delayed, or Damaged Packages

While we take great care in packaging your order, issues may occasionally occur during transit:

Delayed packages: Please allow additional time during peak seasons or extreme weather conditions. We are not responsible for delays caused by the carrier.
Lost packages: If your package has not arrived within 10 business days of the estimated delivery date, please contact us and we will investigate with the carrier.
Damaged packages: If your order arrives damaged, please take photos of the packaging and product and email them to us within 48 hours of receipt. We will arrange a replacement or refund as appropriate.

6. Address Changes & Order Cancellations

Address changes: Please contact us within 12 hours of placing your order if you need to update your shipping address. Once an order is processed, we may not be able to change the address.
Order cancellations: Orders can be cancelled within 12 hours of placement for a full refund. After that, please refer to our Return Policy.